How to use Traceroute in windows and Mac

To run traceroute on Windows:

  1. Open the command prompt.
    1. Go to Start > Run.
    2. Type cmd and press the Enter key.
      (On Windows 98 or ME, type command instead and press the Enter key.)
    3. This will bring up a command prompt window. It has a line that looks like this:
      C:\Documents and Settings\yourname> _
      with a cursor blinking next to the “>” symbol.

  2. In the command prompt, type:
    tracert hostname
    where [hostname] is the name of the server connection you are testing. See the section “Determining [hostname]” below for help with the hostname.

  3. You may have to wait up to a minute or more for the test to complete. It will generate a list of the connections along the way and some information about the speed of the steps along the way.
  4. Send us the complete results (every line) for analysis.
    Right-click the window and Select All, then hit Enter on your keyboard. You can paste it now into a document.

If you have difficulty copying the traceroute information, or if it runs off the screen, you can type this command instead:
tracert [hostname] > C:\trace1.txt
This writes the command results to a text file named trace1.txt in the root of your C: drive. You can then open this file and paste the contents into your email message to Support.

To run traceroute on a Macintosh:

If you have OS X, you can use the built-in network tools.

  1. Double-click the Hard Drive icon and navigate to Applications > Utilities.
  2. In the Utilities folder, double-click one of the following programs:
    • Network Utility.

      • Click the Traceroute tab and enter the hostname.

    • Terminal.

      • In Terminal, type:
        traceroute hostname